Shipping, Returns & Warranty

Payment terms

PayPal, Visa and Mastercard 

Shipping

Orders will be shipped via Canada Post the next business day following the processing of the payment. We do not ship to P.O. Boxes. 

Shipping charges will be displayed in the shopping cart. Shipping will be free of charge if cart total before taxes is $75.00 or more. 
 

Returns 

We will refund a product purchased from our B2C site if returned new and unused in original packaging within 30 days from the date of purchase, including all tags and instruction booklets. Used products will not be refunded.

Sport Dinaco reserves the right to apply a $15 restocking fee for any item returned without the original packaging or if the packaging is damaged.

A return authorization number must be obtained by calling our customer service department toll free at 1-800-567-9503 (Monday through Friday from 7:45AM to 16:00PM EST), or by email at cs@sportdinaco.com. The return authorization number must be clearly marked on the outside of your package. To avoid damage to the item and/or packaging, please use the return bag that was provided to you in your shipment.

All returns must be accompanied by a proof of purchase. 

Return freight will be paid by the client.  

Reimbursement will be processed within 10 days of receipt of the product using the same payment method as the original purchase. 

VAUDE Limited Lifetime Warranty 

The most sustainable product is a used product. Environmental protection is firmly anchored in our corporate strategy. We require durability, highest functionality and quality from our products. In addition, they are designed to leave as small an ecological footprint as possible. You can contribute to minimizing this footprint by taking care of your product and repairing it if needed.

VAUDE Canada – Limited Lifetime Warranty

(Administered by Sport Dinaco Inc.)

VAUDE designs products that deliver long-lasting performance with the lowest possible environmental impact. If a problem occurs due to a defect in materials or workmanship, our warranty team is here to support you.

What “Limited Lifetime” Means

For VAUDE products purchased in Canada, “Limited Lifetime” refers to the reasonable useful life of the product under regular, intended use.
It does not refer to the lifetime of the purchaser.

This warranty applies to the original purchaser from the date of purchase.

What the Warranty Covers

This warranty covers manufacturing and material defects that appear during regular use of VAUDE bags purchased from VAUDE Canada or an authorized VAUDE retailer.

If your claim is approved, we will, at our discretion:

  • Repair the product, or
  • Replace it with the same or a comparable model.

If repair or replacement is not possible and the product was purchased from the Sport Dinaco direct-to-consumer website, a refund may be offered.

What Isn’t Covered

This warranty does not apply to:

  • Regular wear and tear
  • Cosmetic changes that occur over time
  • Damage caused by accidents, misuse, or abnormal use
  • Improper storage, care, or exposure to extreme conditions
  • Alterations, modifications, or unauthorized repairs
  • Fit, comfort, or preference issues
  • Products purchased from sellers who are not authorized Canadian VAUDE retailers

Defects due to manufacturing or material failure during regular use remain covered.

How to Submit a Warranty Claim

Email: support@sportdinaco.com

Please include:

  1. Proof of purchase (receipt, invoice, or other reasonable evidence)
  2. Name and model of the VAUDE product
  3. A brief description of the issue
  4. Three photos:
    • Front view showing overall condition
    • Close-up of the issue
    • Product label (inside the bag along the seam)

We aim to respond within 3–5 business days.

If a return is required, we will provide a return authorization number (RA) and full instructions.

Repairs Outside of Warranty

Because VAUDE emphasizes durability and repairability, we may still offer paid repair or spare part options if your issue is not covered under warranty.

Policy Updates

This policy may be updated periodically, but changes will not reduce warranty coverage or your rights for products already purchased.